Refund policy
Returns and Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or a refund.
How to request one
Email support@veyrovision.com with:
- your order number
- the email address you used at checkout
- a short description of the problem, with photos if anything is damaged or defective
We review every request individually and reply within 1–2 business days with instructions, including whether the item needs to come back to us.
Please wait for our reply before sending anything — we can't process a return that arrives unannounced.
If the product isn't right for you
A change of mind counts: the tint is darker than you expected, the fit isn't comfortable, it's simply not for you. The item needs to be in resellable condition:
- Day & Night Glasses Set — you can wear them. There's no way to know whether the Red Night Lens suits your evenings without trying it. Both pairs come back together, complete and unscratched.
- Sleep Mask — unused, in its original packaging. It rests directly on your face, so a worn one can't be resold.
- Everyday Planner — unused, with nothing written on the pages.
If something arrived damaged, defective or wrong
Email us within 14 days of delivery with a photo. You pay nothing. We send a replacement or refund you in full, whichever you prefer.
Refunds
Once your request is approved — and the item received and inspected, where one is being returned — your refund goes to the original payment method within 10 business days. Your bank may take a few days longer to post it.
Payments at veyrovision.com are processed by Western Bid, Inc. as Merchant of Record, so a refund appears from WESTERN BID on your statement. See our Legal Notice for details.
If more than 15 business days have passed since we’ve approved your request, please contact us at support@veyrovision.com.
Warranty
The Day & Night Glasses Set and the Sleep Mask carry a 24-month warranty against manufacturing defects, from the day your order is delivered. A frame that fails, a hinge that breaks, a lens coating that lifts in normal use — email us with a photo and we'll replace it free of charge.
The warranty doesn't cover accidental damage, scratches from normal wear, or damage from sitting on them. The Everyday Planner isn't covered.
What we can't accept
- Requests made more than 30 days after delivery
- A Sleep Mask that has been worn, or a Planner that has been written in
- Damage from accident or misuse rather than a manufacturing fault
- Items sent back before we've replied to your request
European Union 14 day cooling off period
If your order ships to the EU, you have a statutory right to cancel within 14 days of delivery, for any reason and without giving one. The conditions above about resellable condition still apply.
Cancelling an order
We process orders within 24–72 hours and can usually cancel before dispatch. Email us as soon as you can — once it's shipped, it has to go through the return process instead.